LibQUAL+ ™ Information for Researchers

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The LibQUAL+ ™ survey evolved from a conceptual model based on the SERVQUAL instrument, a popular tool for assessing service quality in the private sector. The Texas A&M University Libraries and other libraries used modified SERVQUAL instruments for several years; those applications revealed the need for a newly adapted tool that would serve the particular requirements of libraries. The Association of Research Libraries (ARL), representing the largest research libraries in North America, partnered with Texas A&M University Libraries to develop, test, and refine LibQUAL+ ™. This effort was supported in part by a three-year grant from the U.S. Department of Educations' Fund for Improvement of Post-Secondary Education (FIPSE).

Publications about LibQUAL+™ by Purdue faculty:

E. Stewart Saunders, Purdue University. "Drilling the LibQUAL+R Data for Strategic Planning." Published in: Proceedings of the Library Assessment Conference: Building Effective, Sustainable, Practical Assessment, September 25-27, 2006, Charlottesville, Virginia, pp. 245-50. KEYWORDS: LibQual, Strategic Planning, Assessment

Click here to view the full text of the article through Purdue e-Pubs.

E. Stewart Saunders, Purdue University. "The LibQUAL+ Phenomenon: Who Judges Quality?" Published in: Reference and User Services Quarterly, 47(Fall 2007): 21-24. Link to publication: http://rusq.org/2008/01/06/the-libqual-phenomenon-who-judges-quality/. This article appeared in a column edited by Judith M. Nixon, Head, Humanities, Social Sciences, & Education Library, Purdue University. KEYWORDS: LibQUAL, quality, libraries