JavaScript needs to be enabled in order to submit the ticket. To submit an Purdue Libraries Facilities (old Auxiliary Services) ticket, click here. To access the Acquisitions workspaces, click here. Otherwise, please use the form below to submit a ticket to Libraries IT. The IT Help Portal might also provide some assistance. Create a new Support Ticket: * Email First Name Last Name CC Separate CC addresses with a comma. Hostname Name of the computer with the issue. * Type Select Choices Access or login issues Alma Assistance with an account Computer or Peripheral Issue Copier/Printer Issues Email and Calendar Issues ILLiad Issues KRONOS Issues LibAnalytics LibGuides or LibCal Issues Network Issues Online Database, eResources Issues Primo Request Resources Self-check Machine Problems Website Issues Other Issues EMERGENCY * Sub-Type No Choice {Emergency} Select Emergency sub-type Server down Alma down Webpage down {Assistance with an account} Select sub-type Alma Staff Account Issues Alma Student Account Issuess Career Account issues Library Account issues Library Guides or LibCal account issues Need assistance with my email account Need help changing my Career Account password Problems with QuestionPoint Unable to log into Outlook on my computer Other Account Issues {Access or login issues} Select sub-type Cannot Access Electronic Resource Employee Roll-on Form Kronos ILLiad or Odyssey Intranet or Sharepoint LibGuides/LibCal Libraries' Instruction Form My Career Account home drive (W:) need a drive mapped Need a SharePoint site created Need access to edit website content Need help with guest wireless access Network drive (S: drive, U: drive, etc.) Networked folder Online database, ejournal, or ebook PAL 3.0 (wireless) Public calendar Remote desktop SAP Student Employment Application Supply Orders database Website(s) in my browser wiki or blog server other connection issues {Alma/Lib Apps. Issues} Select sub-type Alma Analytics Alma Configuration Alma Fulfillment Alma Fulfillment Alma Permissions Alma Staff Account Needed Alma Student Account Needed Data Extraction Request Library Account Issue Metalib Primo Question Point Report Request Special Project Request Other Alma Issue {Computer Peripheral Issue} Cannot Access Internet Cannot access network drive (S: drive, U: drive, etc.) Computer is displaying an error message Computer won't boot up Having issues with my mouse/keyboard/barcode scanner Having problems with a Self-check Machine Having problems with a software program Monitor issues Need a computer/peripheral moved or relocated Need a computer reimaged Need a file restored from backup No network access from my computer Unable to login Other Computer Issue {Copier/Printer Issues} Select sub-type Copier login is not working Departmental printer or copier is not functioning Kiosk is not working Paper jam that cannot be cleared Printer/Copier is displaying an error message Problems scanning to USB/email Receipt/label printer is not functioning Standalone printer is not functioning Unable to print routing slips/OPTION> Other Copier/Printer issue {Email and Calendar Issues} My mailbox is full Need a public calendar created Need assistance archiving my emails Need assistance with spam filters Need to add or remove someone from a public calendar Outlook says it is offline Unable to log into Outlook Unable to send or receive emails Other Email issue {LibAnalytics} Request an Account Report a Problem {LibGuides or LibCal Issues} Need a LibCal Account Need LibGuides Account Need a room added to LibCal Need help changing rules/settings in LibCal Problems accessing LibGuides database links Problems logging into LibCal Problems logging into LibGuides Other LibCal Issues Other LibGuide Issues {Network Issues} Archive Issues Cannot access network drive Eresource access ILL IP issues File share issues Other Network Issues {Online Databases, eResources Issues} Select sub-type Cannot connect to resource Full text not available Off-campus access problem Other Access Problem Primo All Primo Issues {Request Resources} Select sub-type Need access to a folder Need access to a public calendar Need to purchase hardware Need to purchase softwaree Other Resource Request Self-check Machine Problems All Primo Issues {Web Issues} Select sub-type Issues with a Libraries web-based form or application Issue with Library Guides Issues with online catalog search Libraries website is down Need a website developed/edited Need to edit website content Unable to access a website in my browserUnable to access an online database, ejournal, or ebook Unable to access network drives Wiki Issues Other Web Issues {OtherIssues} Explain issue in 'Description' box below * Urgency Working Normally Mission Critical Work Stopped Work Impaired * Subject * Description Maiden Name Files: Add another file
